AllPro Heating & AC has tried to satisfy all of your needs and questions about your heating and air conditioning services. With that goal, our knowledgeable staff has compiled a list of the most frequently asked questions. If your question is not here, please feel free to contact us! We’re available to you 7 days a week. Call us today to learn more about our incredible services!
AllPro Heating & AC
is licensed and insured
for your protection!
I live in the Dallas, Fort Worth, Texas area and would like to know if you service the city
that I live in?
In most cases, we do. We service most cities that are within the Dallas, Ft Worth Metroplex. This includes most cities that are in Dallas and Tarrant County. Call us if you have any questions.
I was wondering, do you charge a service call fee / call-out fee for coming to my house?
Yes, we do usually charge a service call charge for coming to your home. This includes the trip charge to your home, primary diagnostics of 1 cooling or heating system, and an itemized list of the problems that we see, and what is necessary to correct the problems. Then we will give you prices to repair each problem that we find, that is giving you problems, or will cause you problems in the future. We offer upfront pricing. We charge by the specific job, and we do not base our prices on an hourly charge. You should not be charged more, just because we take longer than expected. The price you are quoted is the price that you will be charged. There are no hidden fees charged.
I looked outside my house, on my condenser, and the lines are covered in ice. Is this normal?
This is called “freezing up” and is much more common than you would think. There are many problems that can cause this, and sometimes it takes several trips to your home to solve the problem. Whenever you see ice on the copper lines outside, turn off your system. It isn’t cooling your home, and you are wasting electricity trying to run it with the ice on it. The ice outside is only a small portion of the ice that is present. Inside your evaporator coil, the one in your home, is considerably more ice, and it usually takes about 4 - 6 hours to melt.
It really needs to thaw out because if a service technician comes to your home, and the system is frozen up, the technician will have you turn off your system, and in most cases, it will be either very late in the day, or the next day before anything can be done to correct this problem. It is much better to try to diagnose the problem with your system if the ice is melted, so the technician can test each component of your cooling system. One of the best ways to avoid having your system freezing up is to always change your air filter on a monthly basis. Dirty air filters cause the system to freeze up in most cases. For about $5.00 per month, your system will work better, cool better, and SAVE you MONEY on your electric bill.
I have a new home that is only a couple of years old. I’m sure that my new air conditioning equipment is only about 3 years old. I’m having problems with it and want a company that can get warranty repairs done on the new equipment, if it is covered with a warranty. Call AllPro Heating & AC do that?
AllPro Heating & AC is an authorized warranty service company for most brands of air conditioning cooling and heating equipment. Our service technicians are factory-trained to offer superior service to the homeowner whether the equipment is new and under a factory warranty or older, existing equipment.
I live in the Dallas-Fort Worth area and was wondering how frequently I should change my air filter?
AllPro Heating & AC suggests that if you have the most common 1″ inch air filter, you change it every
30 - 45 days during the summer months. In the winter, the heating is not used as much, and every 60 days
is recommended. If you have 3 to 4 inch filters or larger, it is usually desirable to change them every
4 - 5 months. Texas in general is dustier that many states, and we run our air conditioners longer, thereby getting our filters dirtier, faster than the national average noted on the filter. This is a small price to pay for added comfort and efficiency.